Readercon 31 Member frequently asked questions (FAQ)

How do I attend Readercon?

How do I register?

Common registration problems

Getting access to the Discord Server

“Email already Registered” error

Accepting the terms and conditions

I see the error "This server's requirements have changed. Please close this and try again"

I see the message "You do not have permission to view the message history of #registration"

Safety at Readercon 31

Beginner’s Guide to Discord

Discord 101 (aka how to use this thing)

What’s with all the different colors of names in Discord?

Direct messages

How do I change my displayed name or nickname?

How do I find Discord's built-in accessibility settings?

How do I go to a RC31 event?

I want to be in the Zoom call with the panelists!

I tuned into the panel 10 minutes late and want to rewind the video in YouTube to see the beginning. Why can't I?

How do I sign up for a kaffeeklatsch?

Can I find the videos of panels that have already happened this weekend?

I did all the recommended stuff and still can’t get it to work. Help?

How do I attend Readercon?

Programming for Readercon 31 will take place virtually. Here's how that will work:

  • Register to get a code for access to the Readercon 31 Discord server, a text-based virtual community space.
  • In Discord, there are channels (chat rooms) corresponding to a hotel's function rooms. Just as you would go to a function room to watch a panel or talk and ask questions, you can go into the appropriate program channel to get a link for viewing a panel or talk and to ask questions.
  • Panels will be broadcast live to YouTube, and panelists will answer questions from Discord as part of this live presentation. Talks and readings are pre-recorded, and broadcast to YouTube at their scheduled times so attendees can watch them together, and presenters will join the Discord chat conversation and take questions there after the broadcast is done. 

Please do not download, share, or rebroadcast Readercon 31 program items. Please do not share unlisted links outside of the Readercon 31 Discord server.

Unless otherwise noted, all events fill 50 minutes of a 60-minute program slot, except for solo readings, which fill 25 minutes of a 30-minute slot. All panels begin 5 minutes after the hour and end 5 minutes before the next hour.

All pre-recorded events will have edited captions. All live items will have automated captions.

There are many other spaces to enjoy in Discord, including spaces for general chat, fan tables where you can learn about other groups and events, a virtual version of Readercon's beloved Bookshop, kaffeeklatsches, and even launch parties. We also have Help Desk and Safety channels if you need assistance and technical support, and a Discord 101 channel for some useful resources about discord. Register now to join the server and explore!

How do I register?

  1. Go to https://www.readercon.org/register
  2. Click on the Register for Readercon 31 button on that page to:
    1. Create an account here on Readercon's website
    2. Pay for your membership    
  • If you're a volunteer, a program participant, or someone else who is receiving comped (free) membership this year, you do not need to pay. We will send you a unique code that you can redeem for a free membership. Please do not register until you receive that code.
  1. After you have paid:
    1. You will get an order confirmation email. Copy the Discord Access Token for Registration from that email.
    2. Go to Readercon 31's Discord server.
    3. Accept the Terms and Conditions.
    4. Paste the Discord Access Token into the #registration channel.

Contact us at registration@readercon.org if you have problems with any aspect of our registration system.

Common registration problems

Greetings from the Readercon registration help team. Here are some common problems with completing the registration process and their solutions. If you are new to Discord, please review the Beginner Guide to Discord below. 

Getting access to the Discord Server

Normally clicking the link https://discord.gg/qj5smjAmdT will take you to the Discord site and will open the Readercon 31 discord and you can proceed to accepting the terms and conditions. However sometimes this doesn’t work correctly. If you are having problems with the link, do the following: 

Sign in to Discord at https://discord.com . On the server list menu on the far left side of the Discord application or browser, click on the Green + in the circle. This brings up a “Create a server” dialog. At the bottom is a “Join a server” grey button. Click on the button. This brings up a “Join a server” dialog. Paste in the invite link of https://discord.gg/qj5smjAmdT and press the blue “Join Server” button. This will take you to the accepting the terms and conditions step. 

“Email already Registered” error

If you see the message "Email is Already Registered" you have accidently created a duplicate account and have confused Discord. You need to log out of Discord entirely then go to discord.com to log back in or recover your password. Once that's done and you are fully logged into Discord use the getting access to Discord steps above to get to the Readercon 31 Discord server and complete your registration. 

https://support.discord.com/hc/en-us/articles/360043677651

Accepting the terms and conditions

If you are seeing a waving hand at the top or bottom of the screen, it means you have not accepted the Readercon 31 server rules. Click on the hand and you will be shown the rules you must accept to join. 

There are six rules, so you will need to scroll down the list to read them all. Once you have read all the rules, there is a checkbox at the bottom to accept them, and press the green button. 

If you get to the bottom of the rules and you can't check the checkbox it is because you have not completed the Discord email verification. When you signed up for Discord, they sent you an email with a link to click to complete the process. When you have verified your email address you should accept the rest of our rules.

I see the error "This server's requirements have changed.  Please close this and try again"

If you see this message at the bottom of the Readercon 31 rules dialog box it means the version of the Discord app on your phone, tablet, or computer is out of date. You will need to update the app to the latest version. If you are using a browser you should close the tab and open a new one. Once you have completed that, you should be able to accept the Readercon 31 server rules and paste in your Readercon Discord Access Token.

I see the message "You do not have permission to view the message history of #registration"

Once you have posted the Discord Access token into the message box in the #registration channel, the channel disappears, and another group of channels appear. If you try to type into the message box without moving to another channel, you may see the above error message. Simply click on the #Introductions channel and say hello. 

If you are still having problems, please drop us an email at registration@readercon.org and we'll work from there. Thank you for coming to Readercon.

Safety at Readercon 31

https://www.readercon.org/safety 

We want Readercon to be a safe, enjoyable convention for everyone. To this end, everyone with a Readercon membership is required to abide by our Code of Conduct while attending Readercon, including while in any part of the convention hotel or virtual community spaces.

To reach Readercon's safety team during the convention, day or night, use one of the following options:

  • Call or text (617) 544-0966.
  • Use the #safety channel in the Readercon 31 Discord server to ask for assistance. As the channel is publicly viewable, we encourage you not to provide any details there. (Just ask, "Can I talk to someone from the Safety team?" and they will message you privately through a Direct Message. If you don't know how to access those in Discord, that's also in this FAQ!)
  • The Safety staff can also be alerted by typing “@safety” into the channel where you are experiencing safety-style issues.
  • Send an email to safety@readercon.org.

To reach Readercon's safety team before or after the convention, use one of the following options:

  • Use the #safety channel in the year-round Readercon Discord server to ask for assistance. As the channel is publicly viewable, we encourage you not to provide any details there. (Just ask, "Can I talk to someone from the Safety team?" and they will message you privately through a Direct Message. If you don't know how to access those in Discord, that's also in this FAQ!)
  • Send an email to safety@readercon.org.

If you’re making a report about an online interaction, please include screenshots if possible.

Beginner’s Guide to Discord

Discord has its own “Beginner’s Guide to Discord” that helps you understand it. This is not written by Readercon, but a good general starting guide.

https://support.discord.com/hc/en-us/articles/360045138571-Beginner-s-Guide-to-Discord

Discord 101 (aka how to use this thing)

In order to attend Readercon 31, you will need to have registered. As part of the registration process, you will get access to the Readercon 31 Discord server. When you start up Discord, it looks something like this, either with a white/light theme or a dark/black theme.


picture of the readercon discord

For this year’s convention, we use the Readercon 31 server, which shows as a red icon on the top left side of this screenshot.

Left to right, the screen is split up in servers, channels, the content of the channel, and people.

Just to the right of the server list, which includes the Readercon icon, is a list of what are called channels. The top one is called #welcome. 

What you are seeing in the center is the beginning of what is in the #welcome channel, because on the left in the list of channels you have the #welcome channel selected. You switch between channels by selecting (clicking on) them in the list of channels.

channel guideThere are many channels, just like there are many rooms and hallways at the hotel if this were an in-person event. Most of the channels are open to all members, feel free to look around and read; scroll back to catch up on prior discussion.
There is a channel specifically to explain what all the other channels are. It's called #channel-guide, and is right at te top under Con Services.


At the bottom of the channels, under all the history of text people have posted earlier, there is a box you can type in:

You can type in those, and your message will appear in the channel when you hit enter.


typing text

after typing

 

Everyone who can see the channel can now see your message.

Some official channels are read-only to members, like the announcements and such. When you try to type in the message box there, you can’t. It shows like this:

no access




member list

The people on the right are visible by default; if you don’t want to see this list and/or you want the channel space to be bigger, you can hide (and unhide) them by clicking on the little people icon on the top right of the discord screen. When you hover your cursor over it, it says “Member List”.

Many names have different colors—they have different meanings. See below, under the section "What’s with all the colors of names in Discord?

What’s with all the different colors of names in Discord?

Each color corresponds with a role people have on the RC31 Discord server.

Roles are like the ribbons that you would attach to your badge at an in-person Readercon. Some roles are functional and are assigned by staff, like "Safety" or "Helpdesk" or "Program Participant", and those control access to certain spaces (such as the Green Room for program participants or admin channels for staff) and Discord abilities. Others are cosmetic but informative, and those are ones you can assign yourself, such as industry role (reader, editor, illustrator, etc.) and pronouns. To assign yourself an industry roles and pronouns, visit the #role-requests channel in the Con Services category. If you should have any additional roles, such as Participant, but it’s not showing up, go to the #help-desk channel for assistance.

To see what roles you have, find your name in the right-hand column that lists who is in the server and click on your name (or your picture/avatar). This will show you your profile. (You can view anyone's else's profile by doing the same on their name.)

Everyone should have a green "Member" role, indicating that they have registered. A representation of how the Member role appears in Discord: a green dot and the word "Member".

Program participants should also have the blue "Program Participant" role. If you are a program participant and do not have the role assigned to you, talk to #help-desk. A representation of how the Program Participant role appears in Discord: a blue dot and the words "Program Participant".

Here is a rundown of the roles someone can have:

chairsafetyhelpdeskmonitorstaffcommittee

The above are roles given to the people running the convention. 

gohpast guestparticipantdealer

The above are roles given to participants, authors, and dealers participating in the convention

other roles

The above are the self-selected industry roles. You can set your own by going to the #role-requests channel and following the directions. 

pronouns

The above are the pronoun roles. You can set your pronouns by going to the #role-requests channel and following the directions.

kl316(Signed up for kaffeeklatsch on day 3 at 16:00)
 

Direct messages

 How do I find my direct message conversations?

Direct Messages (often called "DMs") are private messages that no one else can see. To access yours, click on the “home” icon at the top-left of your Discord window. That will bring you back to the most recent conversation you were having, and will show you the list of other DM conversations people have started with you in a column on the left of your Discord window.

home

I was having a direct message conversation with someone. How do I get back to Readercon?

Just click on the icon on the left for the Readercon 31 convention server. It will take you back to the channel you were last in.

rc31

 

How do I change my displayed name? If I change my name will it change everywhere?

You can change your displayed name (called a "nickname" in Discord terms) two ways: the menu option or the text command option.

For the menu option, if you're on the Discord desktop client or web interface, look for your name in the right-hand list of people who are in Discord. Click on your name. Your profile will pop up, and you'll see the words “Set a server nickname” in blue. Click on that to change your nickname! It will ONLY change on the current server (Readercon31), so if you've changed it to a real name or pen name, you don't have to worry that people in other servers you belong to will have access to that information. iphone screenshot

If you are on an iPhone, you have to go to the top of the channel list where the header says "Readercon 31" and click on the 3 horizontal dots next to it. You then have the option to "Change nickname".

For the command option, simply type   /nick   into any channel, followed by the name you want to change to, and the hit enter. (So if I wanted to change my nickname to "Reader McBook", I would type   /nick Reader McBook   and hit enter.

 

How do I add a line of text under my name?

Are you an author who wants to encourage direct messages from fans? Do you want everyone to know that this is your first Readercon? You can put a customized message under your name! To do so, look on the bottom-left of your Discord window for your avatar (picture). Click on it. Select “Set a custom status”. Now you can type in whatever you want displayed and also indicate how long you’d like your customized text to stick around.

 

How do I find Discord's built-in accessibility settings?

Read about those here!

 

How do I go to a RC31 event?

Discord is where most of the interaction will happen at Readercon this year. Look at the schedule, decide which event you want to attend, and then look at what time and what track or room that event is in. In Discord, click on the #channel for that track, for instance #readings or #main-track-1. At the time that the event starts, a link to the video will be posted in that #channel. Click on the video link to view the video in your browser.

events

For all events you’re now in the #channel where all the other attendees are hanging out. There will be a designated volunteer monitoring this channel.  Anyone who has a yellow role is Helpdesk or a monitor.m+h

For the live events (in #main-track-1 and #main-track-2), a member of staff will be monitoring Discord and relaying questions from the audience to the panelists. For readings and talks, which have been pre-recorded, Readercon has invited the presenters to be around during their time slot in case of questions, but this is not required.

Once a panel has concluded, if people would like to keep discussing it, they can move that discussion to one of the hallway channels, just like they would at an in-person convention. (Panels in #main-track-1 use #hallway-chat-1. Panels in #main-track-2 use #hallway-chat-2.)

I want to be in the Zoom call with the panelists!

That’s not the way our virtual convention has been set up! Instead, audience members will watch the panels on YouTube. Post your questions and comments in the associated Discord channel. Readercon staff will pass the questions to the panelists, who will respond to as many as possible. Links that the panelists say they will post will be copied into the discord channel by the staff as well.

I tuned into the panel 10 minutes late and want to rewind the video in YouTube to see the beginning. Why can't I?

To keep Readercon as near to realtime as possible, we have disabled the DVR function. When each livestream ends, YouTube will immediately repost the video as a recording, and you can replay it at your convenience.

How do I sign up for a kaffeeklatsch?

Kaffeeklatsch signups begin Friday afternoon at around 3pm.

At an in-person Readercon, you would go to the info desk and ask for the folder with kaffeeklatsch sign-ups. We’re doing a similar process here: Go to the #helpdesk channel in the Readercon 31 convention Discord and ask to sign up for a kaffeeklatsch. They will then give you instructions on how to do that.

Please do not sign up for more than three (3) kaffeeklatsches. We want as many people as possible to attend them! You are welcome to sign up on a space-available basis in the 10 minutes before a kaffeeklatsch begins, though. Thanks for your cooperation!

How do I attend a kaffeeklatsch?

You can only attend a kaffeeklatsch if you have signed up for it. If you have successfully signed up, then during the con when the time for your selected session arrives, you will also see the "#kaffeeklatsches" video-chat channel in the Programming/Events category. Click on it twice, slowly, to join and see the other participants. You can use the microphone icon to mute yourself when not speaking.

Can I find the videos of panels that have already happened this weekend?

The Readercon 31 Discord server, with the announcements and video links, will remain open througnew channelshout the convention weekend. You may return at any time to review the schedule and view the videos via the links provided.
After a great suggestion from one of you, we have added a channel with just a list of the panels so far and all their YouTube links. You can find that near the top under the category Con Services, it's called #past-program-items.

As before, we ask you not to publicly post the video links. If you are having trouble getting back into the Discord server to access the links, please write an email to info@readercon.org and we’ll get you the links directly. 

In February 2022, all videos for which Readercon has permission will be made public on the Readercon YouTube channel (https://www.youtube.com/user/Readercon) in keeping with our educational mandate as a nonprofit organization.

I did all the recommended stuff and still can’t get it to work. Help?

If you can get into Discord, the Help Desk can probably help you. Look for the #reg-helpdesk channel right under the "welcome" text in the top left of your discord screen, or the #help-desk channel under the Con Services group.

If you have been in Discord and everything worked but you can’t get to the Readercon 31 server anymore, email us at registration@readercon.org and we’ll check into things from our end. 

If all else fails, you can email registration@readercon.org to ask for help. Or if you are familiar with zoom, during con hours you can get to our helpdesk zoom one of several ways.


1. Click this link, open it up with zoom. https://zoom.us/j/94890729480?pwd=U3VkZ09MbTkvSy9YcXFmZ0g5a0dsZz09

2. If that doesn't work, open a zoom window, select join meeting. The meeting ID is 94890729480, the  passcode is "help".

3. If that also doesn't work, you can use your phone to dial in with voice only. Call any of the numbers below. When it asks for the meeting ID it's 94890729480, and the passcode is 240060.

+1 301 715 8592 US (Washington DC)
+1 312 626 6799 US (Chicago)
+1 929 205 6099 US (New York)
+1 253 215 8782 US (Tacoma)
+1 346 248 7799 US (Houston)
+1 669 900 6833 US (San Jose)

 

If you do not have any cell service or internet access, sorry, that is not something we can fix.